Specialist in sphere of project management, more than 5 years of experience in various areas of customer service. The last 3 years work experience as a project
manager + business analyst.
WORK EXPERIENCE
BNP PARIBAS,JSC “UKRSIBBANK”,UKRAINE 12/2014 - PRESENT Project manager + business analyst. Technical Support Division.
Responsible for development, organization and implementation of various projects - the full cycle of project management
The process of preparation and approval of contracts with developers and suppliers.
Preparation of test cases and conduct functional testing.
Active participant in budget processes, strategy development. Responsible for modeling the impact of various initiatives.
Communication with the customer (coordination of plans, terms, requirements, budgets).
BNP PARIBAS,JSC “UKRSIBBANK”,UKRAINE 11/2012 - 12/2014 Credit analyst. Underwriting Division.
Automation and implementation of various studies and assessments (SLA, level of satisfaction, level of self-service, etc.)
Managing a team of 20 people. Preparation reports for the department.